Privacy Policy
Last Updated: September 2026
NOVO Therapy respects your privacy and is committed to protecting your personal information. This notice explains how information may be collected and used when you visit the NOVO Therapy website, contact the business or use services linked from the website.
Who we are
NOVO Therapy is an independent massage and wellness business based in Glasgow, Scotland.
For privacy enquiries, contact:
Information we may collect
Depending on how you interact with NOVO Therapy, information may include:
- your name and contact details;
- information you provide when contacting NOVO Therapy by email, WhatsApp or another messaging service;
- booking and appointment information when you use Fresha, Treatwell or ClassPass;
- information you voluntarily provide in connection with an enquiry or treatment;
- technical information about visits to this website, such as device, browser and website usage information where analytics are enabled; and
- cookie preferences and similar website information.
If you become a client, additional information relevant to providing a safe treatment may be collected separately from this website.
How we use your information
Personal information may be used to:
- respond to enquiries;
- arrange and manage appointments;
- provide requested treatments and customer service;
- maintain appropriate business and appointment records;
- operate, secure and improve the website;
- understand how visitors use the website;
- meet legal, regulatory, insurance or accounting requirements; and
- send marketing communications where you have chosen to receive them.
The lawful basis used depends on the purpose. This may include performing a contract or taking steps requested before entering one, complying with legal obligations, consent and NOVO Therapy’s legitimate interests in operating and improving the business.
Booking Platforms
Online booking and some contact functions are provided through third-party platforms including Fresha, Treatwell and ClassPass.
When you follow a Fresha link from this website, the information you provide is processed through Fresha’s platform and is also subject to Fresha’s own privacy practices.
NOVO Therapy may receive information from Fresha where necessary to manage your enquiry, appointment or client relationship.
Email, WhatsApp and social media
If you contact NOVO Therapy by email, WhatsApp, Instagram, Facebook, TikTok or another third-party platform, that provider may also process information according to its own privacy policy.
Please avoid sending sensitive information through social media unless it is necessary.
Google Services
This website may use Google services including Google Maps, Google Reviews, Search Console and Google Analytics.
Where Google Analytics or other non-essential tracking technology is used, it will be managed through the website’s cookie-consent system.
Google Maps and other embedded Google content may also connect to Google’s services when displayed or interacted with.
Website hosting and service providers
This website is hosted using Hostinger.
NOVO Therapy may also use trusted technology and service providers to operate the website, manage bookings, provide communications, analyse website performance or support the business.
These organisations may process personal information on NOVO Therapy’s behalf or as independent controllers depending on the service involved.
Cookies
This website uses essential cookies required for the website to function.
With your permission, additional cookies or similar technologies may be used for analytics or other non-essential functions.
You can manage your choices through the cookie banner or cookie settings available on the website.
Further information is available in the Cookie Policy.
How long we keep information
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, insurance and business-record requirements.
Different types of information may therefore be retained for different periods.
Sharing your information
NOVO Therapy does not sell your personal information.
Information may be shared where necessary with service providers used to operate the business, such as website hosting, booking, communications or analytics providers, or where disclosure is required by law.
Some third-party providers may process information outside the UK. Where applicable, those providers are responsible for appropriate safeguards for international transfers.
Your rights
Depending on the circumstances, UK data protection law gives you rights including access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing and data portability.
Where processing relies on consent, you can withdraw that consent.
To exercise a privacy right, contact NOVO Therapy using the email address above.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
External Websites
This website contains links to third-party websites and services including Fresha, Google, WhatsApp and social-media platforms.
NOVO Therapy is not responsible for the privacy practices of external websites. You should review the relevant provider’s privacy information when using those services.
Changes to this policy
This privacy notice may be updated if the website, services or legal requirements change. The latest version will always be published on this page.